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About Us Our Service Commitment

At Asian Aviation Photography we have always been dedicated to providing the highest levels of Customer service and satisfaction to our clients. We are always delighted to hear from our Customers. We are, for instance, happy to consider requests for Prints of particular aircraft, provided of course that we have a suitable image in our library! A number of pilots have requested Prints of a specific aircraft at a particular airport and, in some cases, we have been able to oblige.

If you have any requests, suggestions or comments, please do not hesitate to email David at: David@AsianAviationPhotography.com

or you can contact us at:

Customer Service@AsianAviationPhotography.com

Or by phone on: (44) 07545-852980
Making A Purchase Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

If you would like us to frame your Print, please go to the Print Framing Product Section, select the Frame you require and choose the Mat colour you want. Then put these in your shopping cart. The price quoted for your frame combination includes the additional packaging and shipping costs involved.

We use the Pay Pal payment system to process credit card orders on the site. Known already to most on-line shoppers, Pay Pal accepts a wide range of cards, including MasterCard, Visa, Visa Debit, Switch and Solo. If you are shopping from Europe, Asia, North America or anywhere else, place your order and your credit card company will convert the transaction to your own currency.

If you have made a mistake in your order and cannot correct it in the shopping cart, please contact us immediately and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling Mailing cost will depend upon what you have purchased and where it is to be sent. These will be calculated at the checkout stage and you will see what the costs are before you agree to purchase anything.

A4 and 5” X 7” Prints are packed in acid free file pockets in cardboard backed mailing envelopes. A3 Prints are packed in stout cardboard mailing tubes. Framed prints are carefully packaged to avoid damage.

We aim to fulfill orders as soon as possible. However, we have no control over the postal services and so please allow 28 days for delivery before contacting us. Frames and Mats are made for each order, so framed prints may take a little longer to dispatch. We will, however, advise you by e-mail when your purchases are dispatched.
Delivery Schedule We aim to dispatch all orders within 48 hours, either by First Class Mail within the United Kingdom or by Airmail elsewhere.

You must inform us within 28 working days if the goods are lost or damaged in transit in order that we can make a prompt claim against the delivery company, and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Back Orders All Prints are printed especially to meet each order and so the issue of back orders should not arise.

In the unlikely event that a delay should occur, you will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges There are no tax charges at this point in time.
Credit Card Security At Asian Aviation Photography, we understand that trust is a key factor in keeping our customers satisfied. Providing an online shopping environment in which customers can have total confidence is obviously important to any Internet based business.

We realise that many cardholders are uncomfortable with divulging their payment details to merchants, especially when that merchant is not a high street brand...and we have a way to go to get there! This is why we have opted for the Pay-Pal system. This provides our customers with the strength and instant recognition of a major brand name; and one that provides buyers with a range of protections. This, coupled with our own security features, should give you a safe and effective shopping experience.

Pay Pal, used by many on-line shoppers already, accepts a wide range of cards, including MasterCard, Visa, Visa Debit, Switch/Maestro/Solo.
Guarantee We guarantee your satisfaction. If for, any reason, you should not be happy with your Prints, please return them to us within 30 Days and we will refund the full price of the Prints to you.
Reaching Us Contact details are given in the About Us section above.
Privacy Policy At Asian Aviation Photography we strongly believe in your right to privacy and so we undertake not to divulge information on our customers to any third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item; to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. Data collected by this site is used to:

- Take and fulfill customer orders
- Administer and enhance the site and service
- Contact customers with offers
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
Remittance Terms All orders must be settled using PayPal and, in the event of any refund being necessary, this will also be made through PayPal.